Terms of Service | Elevate Automation

Last updated: 16 September 2026

These Terms of Service (“Terms”) govern your use of the Elevate Automation website and services. By accessing our website or engaging our services, you agree to these Terms. Specific engagements are also governed by the quotation, order form or agreement signed with you, which prevails in case of conflict.

1. Services

We provide AI-powered WhatsApp automation and CRM services, including an AI assistant on your WhatsApp Business number, catalogue ingestion, lead scoring, cross-sell, automated follow-ups, an admin dashboard, and related hosting and support, as described in your plan.

2. Client responsibilities

Provide a verified Meta WhatsApp Business number.
Supply product PDFs, photos and content in usable form.
Use the services lawfully and in compliance with WhatsApp/Meta and applicable messaging regulations.
Obtain any consents required to message your buyers.

3. Acceptable use

You agree not to use the services to send spam or unlawful, misleading or harmful content, to infringe others' rights, or to attempt to disrupt or reverse-engineer the services.

4. Fees & billing

Fees, billing cycles and minimum terms are set out in your quotation or order form. Third-party charges — such as Meta per-conversation messaging fees and AI usage beyond fair-use — may be billed at actuals as described in your quotation.

5. Third-party platforms

The services rely on third parties including Meta (WhatsApp Business Platform), AI providers (such as Groq and Google Gemini) and cloud infrastructure. Their availability and terms are outside our control, and your use may be subject to their terms.

6. Intellectual property

We retain all rights to our platform, software and materials. You retain rights to your catalogue and business data. You grant us a limited licence to process your content solely to provide the services.

7. Confidentiality

Each party will protect the other's confidential information and use it only to perform under these Terms.

8. Warranties & disclaimer

We provide the services with reasonable skill and care. Except as expressly stated, the services are provided “as is” without further warranties. AI outputs may occasionally be imperfect; you are responsible for reviewing critical communications.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential losses, and our total liability is limited as set out in your agreement or, absent that, to the fees paid for the services in the preceding period.

10. Term & termination

Term, notice periods and termination rights are as stated in your quotation or order form. We may suspend services for non-payment or breach.

11. Governing law

These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, unless your agreement states otherwise.

12. Changes

We may update these Terms from time to time. Continued use after changes constitutes acceptance.

13. Contact

Questions? Email team@elevateautomation.in or message us on WhatsApp.

This document is provided as a general template and should be reviewed by qualified legal counsel before publication to ensure it meets your specific obligations.