Privacy Policy
Last updated: 16 September 2026
Elevate Automation (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect through our website and our AI WhatsApp automation and CRM services, how we use it, and the choices you have. By using our website or services, you agree to this policy.
1. Information we collect
- Enquiry details you send us — such as your name, company, email, phone number and message — when you contact us or request a demo.
- Client service data — for our clients, this may include product catalogues, buyer conversations on WhatsApp, and lead records processed by the assistant on the client's behalf.
- Usage data — basic technical information such as browser type, device and pages visited, used to keep the site secure and improve it.
2. How we use information
- To respond to enquiries, provide demos and prepare quotes.
- To deliver, operate, monitor and support our services for clients.
- To improve our website, products and customer experience.
- To comply with legal obligations.
3. WhatsApp & third-party platforms
Our services run on the Meta WhatsApp Business Platform and use third-party AI providers (such as Groq and Google Gemini) and cloud hosting to deliver features. When you interact with a client's WhatsApp assistant, your messages are processed to generate responses. These platforms process data under their own terms and privacy policies.
4. How we share information
We do not sell your personal information. We share it only with service providers who help us operate (for example, hosting, messaging and AI providers), when required by law, or with your consent. For client service data, we act as a processor on behalf of our clients and handle it according to our agreement with them.
5. Data retention
We keep information only as long as needed for the purposes above, to meet legal requirements, or as agreed with our clients, after which it is deleted or anonymised.
6. Security
We use managed, monitored infrastructure with access controls and, on applicable plans, dedicated servers and daily backups. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Contact us using the details below and we will respond within a reasonable time.
8. Cookies
Our website uses minimal cookies or local storage only where needed for functionality. You can control cookies through your browser settings.
9. Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the latest version.
10. Contact us
Questions about this policy? Email team@elevateautomation.in or message us on WhatsApp.
This document is provided as a general template and should be reviewed by qualified legal counsel before publication to ensure it meets your specific obligations.